Print Image Network Ltd achieves Investors in People Silver

Investors in People Silver achieved following re-assessment

 

22 August 2017

Print Image Network Ltd, a leading national supplier of electoral print and mail services to local authorities, has achieved Investors in People Silver, demonstrating its commitment to high performance through good people management.

Established in 2000, the North-West based company, prints and mails electoral stationery including postal votes, ballot papers, poll cards and electoral registration mailings.  In 2017 alone, it produced 22 million pieces of electoral stationery.

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry.

Paul Devoy, Head of Investors in People, said: “We’d like to congratulate Print Image Network. Investors in People accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to success. Print Image Network should be extremely proud of its achievement.”

Steve Burrows, Managing Director of Investors in People North of England delivered by IDG said:

“This is a fantastic achievement for Print Image Network and I would like to congratulate all of the team. We believe that your people make the difference and by investing in them you are looking to create sustainable success. IIP is designed to help organisations and their people to realise potential, providing a simple road map for excellence. With their Silver accreditation, Print Image Network is certainly working to realise their people potential.”

Commenting on the award, Services Director at Print Image, Steve Power said: “We are truly delighted to receive the news that Print Image Network has received Investors in People Silver.  Within the business we have a strong commitment to improving people management; knowing that we have exceeded the industry average against the new IIP standard, in each of the nine industry benchmark indicators, is a testament to our staff and everyone’s hard work.” He continued, “Our employees are our most valuable asset and as a business we intend to continue to empower our workforce so that we can achieve our future goals.”

Since the introduction of the new standard only the top five percentile of organisations assessed achieve the silver level straight away.

Ends

For more information about Investors in People please visit www.investorsinpeople.com

Print Image Network is a Cyber Essentials certified supplier

Electoral print specialist enhances its security against cyber attacks

As a leading electoral printing specialist and trusted supplier to no fewer than 80 local authorities across the UK, Print Image Network has to protect its company assets, IP and customer data, against common cyber threats.

Having held ISO 27001, the international standard for Information Security for 5 years, information security processes are common practice at the North-West based business.  However, to further secure its systems, Print Image Network went through the Cyber Essentials application in April 2017 and is pleased to announce that it has passed.

What is Cyber Essentials?
Cyber Essentials is a government-backed cyber security certification scheme that sets out a good baseline of cyber security suitable for all organisations spanning all sectors. The scheme addresses five key controls that, when implemented correctly, can prevent around 80% of cyber-attacks.

Print Image Network implemented these five Cyber Essentials Controls to help it stay secure: –

  1. Demonstrated a secure configuration of computers and network devices
  2. Use boundary firewalls and internet gateways to block attackers and external threats
  3. Manage strict access control and administrative privileges to staff
  4. Showed evidence of software patching and licencing
  5. Implementation of appropriate malware protection

Why Cyber Essentials?
Working with local authorities to print election stationery including postal votes, ballot papers and poll cards, means handling confidential data and information.  For Print Image Network it is therefore crucial to eliminate risk wherever possible, as cyber attacks can cause expense and disruption, something the company will go to extreme lengths to avoid.

Managing Director, John Foster, says of the certification “The reason we applied for Cyber Essentials was to add an additional layer of security to our already robust security set-up.  Knowing that, as a business, we are protected from the vast majority of common cyber attacks allows us to concentrate on our customers’ needs with confidence.”

Print Image Services Director and Customer Service Excellence ambassador, Stephen Power, added “Achieving the Cyber Essentials certification will help to further enhance customer trust and confidence in our organisation and our service.  As a team we work extremely hard to put the customer first; the customer experience and security has to be at the heart of everything we do.”

Included in the assessment was an external penetration test, which Print Image Network passed.  The assessment was completed by IT Governance, the full scope included firewalls, routers, end user devices and hosted systems at the company’s headquarters.

For more information please contact the Print Image Network team on: –

Tel: 0161 209 4808
Email: sales@printimagenetwork.com

Print Image Network is front page news!

How to implement the Customer Service Excellence Standard! Electoral printing specialist features on the Centre for Assessment’s home page.

 

Following another successful annual audit visit from the Customer Service Excellence Assessor, Print Image Network has achieved its third consecutive Compliance Plus award.

Awarded for excellence in Customer Insight, the print management and electoral printing specialist demonstrated, yet again, a greater understanding of its customers’ needs and preferences, through customer liaison and contract management.

After another successful visit and Compliance Plus merit, CSE Lead Assessor, Michael Lynch, asked to work with Print Image Network to develop a case study to demonstrate how the CSE framework can be used effectively in terms of self-reflection, reviews of service and ensuring continuous improvement.

On 22nd March 2017, the Print Image Network case study was released on the Centre for Assessment’s home page as the featured case study to showcase how the Customer Service Excellence Standard is used successfully, to achieve high customer satisfaction.

The full case study can be read here >>

Following the assessment visit Michael Lynch BA (Hons) Cert.Ed. MIC CMC FIC, CSE Lead Assessor said “This has been an excellent surveillance visit for Print Image Network and the pre-assessment documentation which was sent to the Assessor was exemplar. Print Image Network use the CSE framework effectively and have seen the impact in terms of self-reflection, reviews of service and ensuring continuous improvement. The Assessor looks forward to next year in order to carry out their three year review.”

To find out how our Customer Service Excellence Standard is applied to the service we provide to our customers, contact us today: –

Tel: 0161 209 4800
Email: sales@printimagenetwork.com

Print Image Network does it again! More Customer Service Excellence merits

Following a recent assessment, Print Image Network achieves its third consecutive ‘Compliance Plus’ merit.

 

Recently, Print Image Network achieved Compliance Plus for the third time since receiving Customer Service Excellence Standard status. Awarded for excellence in Customer Insight, the company demonstrated greater understanding of its customers’ needs and preferences, through customer liaison and contract management. The Compliance Plus merit was awarded after another fantastic year for the company, where it achieved a customer satisfaction award of 98%, following its annual customer survey.

The Customer Service Excellence Standard tests in great depth, areas that research has shown to be a priority for customers. Its main areas of focus include delivery, timeliness, information, professionalism and staff attitude. Emphasis is also placed on developing customer insight, understanding the user’s experience and implementing robust measurement of service satisfaction.

Following the assessment visit, Michael Lynch BA (Hons) Cert.Ed. MIC CMC FIC, CSE Lead Assessor said “This has been an excellent surveillance visit for Print Image Network and the pre-assessment documentation which was sent to the Assessor was exemplar. Print Image Network use the CSE framework effectively and has seen the impact in terms of self-reflection, reviews of service and ensuring continuous improvement. The Assessor looks forward to next year in order to carry out its three year review.”

As part of the surveillance visits the Customer Service Excellence assessor randomly contacted Print Image Network customers. There were many positive statements, including: –

‘The best I have ever used.’

‘We have a good working relationship which ultimately helps the end customer.’

‘I have used several people before, but they have been excellent.’

‘They are very helpful and sort things quickly.’

‘We have a single point of contact which is great.’

To read our award news you can click the download here>>

Tel: 0161 209 4800
Email: sales@printimagenetwork.com

Print Image Network’s new online voting platform helps to raise money for charity

Customers vote from a selection of charities via online voting, in the company’s annual Christmas donation.

 

As part of its Corporate Social Responsibility activities, election print and mail provider, Print Image Network, has an annual commitment to donate to charities.  Each year, the team at Print Image Network submits suggestions for charities it would like to support.  At the end of last year, Print Image Network invited customers to vote for one of three charities, via its new online voting site, as an alternative to receiving a Christmas greeting card.

The charities included in the vote were Alzheimer’s Society, Cancer Research and Help 4 Heroes. As a result of customer votes Print Image Network donated over £390 to the three charities. Charitable donations are just one part of Print Image Network’s CSR policy and make up part of its community involvement.

Being ISO 9001 and 27001:13 compliant for a number of years, Print Image Network continually strives to keep up the high standards it has in relation to its current ISO Standards.

Print Image Network’s new online voting site is one of the most secure, easy to use and visually pleasing platforms on the market.  It is delivered to customers via the company’s election and engagement brand, UK Engage, which offers impartial administrative services to membership organisations, social housing providers, NHS Foundation Trusts, cooperatives and many other types of organisations.

To find out more about Print Image Network, ISO Standards or its online voting and via the UK Engage brand,  please contact Print Image Network:-

Tel: 0161 209 4808
Email: sales@printimagenetwork.com

Print Image Network improves its customer satisfaction rating

The election print provider’s customer satisfaction level improves to 98%, following its latest customer satisfaction survey

 

Results from last year showed that Print Image Network, one of the largest print specialists of electoral stationery in the country, improved it customer satisfaction rating from 2015, by 4%.

As part of its commitment to the Customer Service Excellence Standard, Print Image Network carries out an annual survey to compile customer opinion in relation to its service.  The company has a local authority customer base that spans the whole of the UK, providing postal votes, ballot papers, poll cards and housing notification letters to no fewer than 80 councils.

2016 saw numerous elections happen in the UK, including the Police and Crime Commissioner Elections, local elections, the London Mayoral election, and Assembly elections for both London and Wales. In addition, the EU Referendum was called for the following month, 23 June 2016. For electoral printers and councils alike this scenario resulted in one of the busiest years for everyone involved in delivering statutory elections.

Following such a busy period, Print Image Network was keen to understand what customers thought of the service delivered during this exceptionally busy time. Therefore, customers were invited to take part in an online satisfaction survey. The survey asked customers to rate key areas of service including: – overall satisfaction, sales and account management, products and service, and finally to compare its service to other electoral printing suppliers.

54% of the customers who received the survey completed it, which was a big increase on the previous year.

Key highlights were: –

  • 100%* overall satisfaction – all respondents rated the overall service ‘excellent’ or ‘very good’
  • Respondents rated satisfaction with both sales and account management as 100%*
  • ‘Excellent’ scores were given for the quality, reliability, design and value for money of the products.
  • Customer service and attention to detail were rated highly for excellence when it came to service.
  • 100%* respondents would recommend us to other councils

Managing Director, John Foster said of the survey results “To achieve such a high satisfaction score is great, and to know that this score has improved, in such a challenging year, is testament to our skilled team.  The EU Referendum date being announced for June, just after the May elections, put pressure on councils and electoral print and mail suppliers.  I’m glad to say that our team, having professionalism, skill and knowledge, provided a first-rate service even under challenging circumstances.”

In the year the company was awarded ‘Compliance Plus’, part of the Customer Service Excellence Standard, Steve Power, Services Director, added. “To review the results of the survey and to see a 4% improvement was excellent news.  We work hard to provide outstanding customer service, and so to hear that our customers recognise this makes the hard work during 2016, all the better.  We have a close working relationship with all our customers, which results in great communication and inevitably leads to us providing a service that’s tailored specifically to them.”

To review the results of the survey, download here>> 

For more information about Print Image Network, please contact us: –

Tel: 0161 209 4800
Email: sales@printimagenetwork.com

 

*100% satisfaction, in this instance, means that customers rated the service as ‘excellent’ or ‘very good’

 

Print Image Network exhibits at the 2017 AEA Conference

The leading electoral printing specialist will help the Association of Electoral Administrators celebrate its 30th year at the 2017 AEA Conference

 

Print Image Network Ltd, one of the leading electoral printing specialists in the UK, will be attending the 2017 AEA Conference as sponsor, exhibitor and delegate, at the Hilton Metropole Hotel in Brighton from Sunday 5th February to Wednesday 8th February 2017.

In its 30th year the AEA will hold its annual conference ahead of another busy year of electoral activity.  As usual the content will include helpful information and tools to support electoral administrators.  Key electoral service suppliers, including Print Image Network, will be available in the exhibition area to help delegates find practical solutions to electoral issues; ensuring efficient and transparent processes.

Conference, as always, presents an ideal opportunity to share challenges and ideas. Print Image Network will be exhibiting at Stand 12, showcasing our electoral print and mail solutions for local elections, registration, Community Governance Reviews and Referenda, Neighbourhood Planning Referenda and BID Ballots.

As always we will be on hand to discuss how your preparations are going for 2017 elections and registration, offering advice to both experienced and new electoral administrators alike.  Furthermore, we are happy to support the event by sponsoring the delegate notebooks and pens for another year, especially in such prestigious year for the AEA – its 30th Anniversary.

We are looking forward to seeing all our council partners and non-partners at the 2017 AEA Conference.  If you haven’t experienced an election year or registration with Print Image Network, please come and visits us at Stand 12 and see why we have a customer satisfaction rating of 98%.

Read our customer satisfaction survey results here >>

Tel: 0161 209 4800
Email: sales@printimagenetwork.com

 

ISO 27001:2013 & ISO 9001 Annual Audit Pass

Zero non-conformity ISO pass for electoral printing specialist, Print Image Network

 

As part of our ongoing commitment to information security and quality management, Print Image Network is pleased to announce that we have passed our annual audit for ISO 27001:2013 and ISO 9001, with zero non-conformities.

ISO 27001:2013 Information Security Management Standard provides a way of ensuring that a common set of policies, procedures and controls are in place to manage risks to information security. It provides a framework for the management of information security risks, which ensures we take into account legal and regulatory requirements.

The ISO 9001 certification is internationally recognised as the most established quality framework, focussed on increasing efficiencies, preventing errors and improving customer service.

Print Image Network takes information security and quality management very seriously. The company is committed to going above and beyond what the policies require to ensure its customers and all data is in the safest hands and that we continue to provide the best service possible.

The retention of both accreditations is crucial to Print Image Network as it continues to provide election printing for local councils, which have stringent internal procedures in relation to their supply chains.

Print Image Network’s Office Manager, Pauline Selfe, said of the audit pass.

“Print Image Network has always been committed to the security of information and customer service.  Having held ISO 27001 and ISO 9001 certification for four years, we have successfully passed our annual audit, with zero non-conformities.  This has helped instil a higher level of confidence with our customers. Our security frameworks are constantly evolving and developing to ensure our service mirrors that required by our customers, the audit structure ensures we are on the right path.”

Tel: 0161 209 4800

Email: sales@printimagenetwork.com

AEA CONFERENCE & EXHIBITION 2016

Electoral print and mail specialists will be available at Stand 3

 

Print Image Network Ltd, one of the UK’s leading providers of electoral print and mail services, will once again be joining local authorities and industry experts from across the country, at the Annual Conference for the Association of Electoral Administrators, 28 February – 2 March 2015. The specialist electoral printing company will attend as both a conference delegate and exhibitor, showcasing products at Stand 3 throughout the four-day event.

With a strong heritage in electoral services including the design, print, fulfilment and postage of IER canvass materials, poll cards, postal voting packs and ballot papers, Print Image Network is one of the best-placed specialists in the country to handle issues due to be discussed at the event.

The ‘Together We Are Strong’ theme will see industry experts discuss the key issues for this year. Issues including Individual Electoral Registration, EU Referendum, Overseas Electors, preparations for the 2016 elections and electoral law.

John Foster, Managing Director of Print Image Network said of the forthcoming conference “2016 will be another crucial year for electoral administration. The Police and Crime Commissioner, London Mayoral, London Assembly, Scottish Parliament, Northern Ireland, Welsh Assembly and local elections, plus the possibility of an EU Referendum has meant that local authorities and electoral print and mail suppliers have had to work even closer with council customers, to ensure schedules are in place for May and thereafter.”

Services Director, Stephen Power added “The AEA Conference and Exhibition is the one event of the year where we get to talk to customers and other industry experts. In a period of so much change it is good to discuss and plan issues that are likely to arise over the next year and to subsequently work with councils to address them.”

The Association of Electoral Administrators Conference is being held 28 February – 2 March 2016 at the Blackpool Hilton Hotel. Visit Print Image Network at Stand 3.

If you would like to contact Print Image Network call or email us:
Tel: 0161 209 4800
Email: sales@printimagenetwork.com

Print Image Network gains CSE ‘Compliance Plus’

Further recognition for outstanding customer service

 

We are pleased to announce that having retained our Customer Service Excellence standard in June 2015, following a rigorous three-year re-assessment process, we have been granted an additional award for further improvements to our customer service.

During our annual assessment in January 2016 we secured ‘Compliance Plus’, for our extended efforts to provide customer-focused election services to local authorities.

Compliance Plus means that we have surpassed the level that must be achieved in all areas to get the award and reached a higher standard in two specific areas;

  1. “Using customer insight to inform policy and strategy and to prioritise service improvement activity” and;
  2. “Interacting within wider communities and demonstrating ways in which we support those communities”

Stephen Power, Services Director, commented on the work carried out in order to achieve Compliance Plus. “As part of our commitment to CSE we annually carry our customer satisfaction surveys. We then use the feedback given to improve our service, making sure we evolve and adapt to our customers’ changing needs. We are also making improvements in relation to Corporate Social Responsibility, working with communities and charities which have a close affinity with staff and customers alike.”

Furthermore, in his official report Michael Lynch, Lead Assessor, said:

“Putting the customer at the heart of everything they do is obviously part of the vision from senior management at Print Image Network;  it has also permeated through to all staff within the organisation. Staff interviewed came across as being extremely contented and passionate in relation to working at Print Image Network Ltd and appeared to be firmly committed to providing a highly effective service to their many clients”.

If you would like to contact Print Image Network call or email us:
Tel: 0161 209 4800
Email: sales@printimagenetwork.com