May 2015 Elections – Customer Survey Feedback

 

Print Image Network’s recent customer satisfaction survey results show a high level of customer satisfaction

 

As part of its commitment to its Customer Service Excellence standard, Print Image Network Ltd carried out a customer satisfaction survey following the May 2015 General and local elections.

Customers who had experienced Print Image Network’s service during this period were invited to take part in an online satisfaction survey. The survey asked customers to rate key areas of service including: – overall satisfaction, sales and account management, products and service, and comparison to other electoral printing suppliers and recommendation.

Customers were keen to provide feedback in relation to their experiences, in fact 23% more customers completed the 2015 survey in comparison to customer responses following the 2010 General Election.

Key highlights were: –

  • 100%* overall satisfaction – all respondents rated the overall service ‘excellent’ or ‘very good’
  • Respondents rated satisfaction with both sales and account management as 100%*
  • Excellent scores were noted for the quality, reliability, design and value for money of our products
  • Customer service and attention to detail were rated highly for excellence when it came to service
  • 100%* respondents would recommend us to other councils

Print Image Network also welcomed new customers during May and is happy to say that the responses from new customers were extremely positive.

“The products and service were extremely good as they were. I can’t think of any improvements”
Bath & North East Somerset Council

Print Image Network would like to thank customers for their continued service and support and will issue a full set of survey results very soon.

 *100% satisfaction in this instance means that customers rated the service as ‘excellent’ or ‘very good’