Print Image Network Appoints Election Consultant, Stuart Hayden.

Print Image Network is pleased to announce that Stuart Hayden has joined our growing team as an Election Consultant. 

Stuart has worked in the elections industry for over twenty years, including 10 years in local government, where he progressed from Election Assistant to a Deputy Elections Manager.  During this time, he administered many electoral canvasses and worked on multiple large-scale ballot events, including City elections, UK Parliamentary and European Parliamentary elections (including an all postal vote pilot).

Staying in electoral administration, Stuart then gained experience in electoral software, where his achievements included involvement in software development which has assisted local authorities in the collation of electoral registers and the management of elections. Furthermore, Stuart was involved in the Individual Electoral Registration (IER) project, working on the transition from a predominantly paper-based system to the introduction of the Register to Vote website in 2014.

With a strong background in elections, Directors John Foster & Stephen Power are delighted to welcome Stuart to the team.

“Stuart’s appointment strengthens our team of elections experts and we are very happy to welcome him on board.  The expansion of our team means we can continue to meet and exceed the expectations of our customers,” says Steve Power, Services Director.

“With Stuart’s vast amount of election experience, he can advise the plethora of customers that sit under the Print Image Network umbrella,” adds John Foster, Managing Director. He continues, “in addition to our important council arm, Print Image Network has a non-statutory brand called UK Engage, which offers a full election and e-voting service to organisations looking for an impartial, transparent, and trusted scrutineer. Stuart’s wide range of skills means he will be looking after customers across all our election brands.”

Stuart began at Print Image Network on 18 May 2020.  He will be meeting with customers remotely for the time being and face-to-face when it is safe to do so.  Stuart says about his new role, “I am looking forward to the varied opportunities my new role presents, I can apply my 20 years’ experience within statutory elections and also get involved with the needs of customers in new market sectors. It is a very exciting time for me.”

COVID-19 Outbreak Operations Statement

In these uncertain times, we have had a number of enquiries asking if we are still open for business. Since the beginning of March, we have tested and implemented our Business Continuity Plan. As such we are still very much open for business and here to help our existing customers and other companies that are having problems with their regular supply chains. 

Safety of our staff and customers is paramount to Print Image Network and in line with guidance from the World Health Organisation and .Gov website, we have implemented all necessary measures and precautions required to control the spread of infection to the highest level possible within our business and workforce.

Our office staff is fully equipped to work remotely and our print production facilities are also operating, in line with appropriate safety precautions. This means that we can still service our customer base to the highest possible standards. 

We will, of course, keep you updated of any operational changes but should you have any specific questions or concerns regarding business continuity or urgent requests, please do not hesitate to contact us on 0161 209 4800 or email sales@printimagenetwork.com

We hope that this message reaches you in good health and look forward to hearing from you.

The Print Image Network Team

Print Image Network continues to grow its specialist team

Our new addition enhances our online democracy team

James Peake – System Support and Production Controller

Stockport, 23 January 2020

As we continue to develop our electoral services beyond print and mail, we are pleased to announce that James Peake is a new addition to our growing team.  Widely known as one of the leading electoral print and mail specialists in the country, Print Image Network also administers end-to-end, non-statutory elections under its UK Engage brand. Often these types of elections include e-voting and with the growing popularity for paperless elections comes the need for extra resources to keep customer satisfaction levels high.

James Peake joins the team as system support and production controller for the UK Engage brand. His duties include building online democracy platforms such as online nominations and e-voting platforms for clients who undertake organisational elections, polls, ballots, and AGMs.

“As non-statutory elections come in all shapes and sizes and more often than not have different election rules, articles of association or terms of reference, it is important that we have the right staff with the appropriate skill set to provide a dedicated service when it comes to our online offering,” says Andy Tye, General Manager at UK Engage.

He continues, “Customer service underpins our proposition, so it’s crucial that our customers feel like they have dedicated support and technical expertise when it comes to contests that do not involve paper. James brings with him technical knowledge combined with account management skills, so he will be a great asset to our online democracy team.”

The company’s e-voting platform has received praised by customers like The British Red Cross, EDF, Magistrates Association, Chartered Institute of Environmental Health, Queens Club, and HP. It is renowned for being one of the leading systems in the country, with millions of votes processed by the system each year.

Print Image Network and UK Engage are leading brands in elections and continue to respond to the changing needs of customers. For more information about our growing team and our commitment to customer service, please contact on 0161 209 4800 or email sales@printimagenetwork.com

Print Image Network supports the AEA’s Delivering Change Annual Conference 2 – 5th February 2020

Visit us at Stand 3 to discuss electoral print and mail

Print Image Network is once again exhibiting at the annual AEA Conference in Blackpool, 2 -5th February 2020.  As a leading provider of electoral print solutions, we have supported the Conference and the AEA for many years. Once again will be on hand to offer help and advice to electoral administrators from councils across the UK on all aspects of electoral print and mail.

The agenda promises a full schedule including fringe events, plenary sessions, and workshops, not to mention the exhibition where we will be meeting delegates and customers at Stand 3 from Sunday afternoon.

Providing no fewer than 80 councils across the UK with electoral print solutions, we still have print capacity for the May polls. 2020 sees Police, Commission and Crime Commissioners elections in England and Wales, as well and local and mayoral elections – we welcome the opportunity to discuss these elections with local authority delegates attending the event.

With such as busy year last year and so many potential changes in 2020, we will be on hand to talk to delegates about how they found 2019, plus how we can help support them through 2020 changes concerning their print and mail requirements.

On the customer service front, we have recently (January 2020), achieved another year’s compliance for the Cabinet Office’s Customer Service Excellence Standard.  A big factor in our success is our staff, which year-on-year is praised for the way we support electoral administrators through election periods. Throughout Conference, every member of our account management team will visit The Grand to speak with customers and other delegates. We have a growing team of experienced account managers that help councils through busy, and sometimes complex, election and canvass periods. You can see some of the wonderful comments we received following the 2019 elections by downloading our Customer Survey results from last year>>

We have lots to discuss, so please feel free to come along and speak with the team at Stand 3. You can enter our chocolate hamper competition and you could win a Waitrose Hamper which is our raffle prize at the Annual Dinner. We look forward to seeing you at Conference!

You can check out our AEA Profile here>>

Print Image Network announces its 2019 electoral administration customer survey results

Keeping satisfaction high during an unprecedented year for electoral administration

Receiving customer feedback via our customer satisfaction survey is critical to our team, that’s why when we calculated the results from this year’s customer satisfaction survey, we were delighted to find out that our satisfaction score was 95%, despite a very challenging year for everyone involved in electoral administration.

For councils and printers, 2019 has been one of the most pressured years to date.  The complexity of the local and parish elections, plus Brexit delays meant we had to react to the European Parliamentary, printing millions of poll cards, postal votes and ballot papers, within weeks of the poll date, 23 May 2019.

With this in mind, we are happy that we were able to satisfy our customers with our electoral administration.  With intense time pressures involved in the European Parliamentary elections, the survey did highlight areas of improvement. These insights will form part of our continuous improvement for 2020.

Results:

The results of the survey were based on our electoral administration (print and mail service) during the 2019 local and parish elections and the European Parliamentary election.

  • Overall impression: 96% of customers were satisfied with overall professionalism and service levels
  • Account Management: Overall 96% of customers were satisfied with the service they received from their account manager
  • Products & Services: Overall 94% of customers were satisfied with our products (poll cards, postal votes, and ballot papers)
  • Accessibility of senior members of staff: 96% of customers that wanted to speak with a director during the election, were able to do so.
  • Accommodating the council’s needs: 96% of customers said, given the conditions, there was nothing more we could have done to accommodate their needs during this period.
  • Comparison to other electoral printers: 96% of customers said we were better or the same as other providers (some customers who didn’t reply had never used anyone else).
  • Recommendation: 96% of customers would recommend us another council.

What our customers had to say:

Our customers were given the opportunity to provide their honest opinion about our service in several open-ended questions. Here’s a small selection of what they had to say: –

Always extremely professional at all times, even under a great deal of pressure.”

Considering this was the first time that we used Print Image Network, and at very short notice prior to the election, I must say that the service was very professional and greatly appreciated.”

Having recently undertaken a print procurement tender process it is clear that Print Image Network provides a more extensive service, with high quality products and that the customer is at the heart of the service provided.”

Overall, I think Print Image was absolutely brilliant coping under the pressure of the additional election, I was really impressed, and it made our lives so much easier.”

“As with the results of all our customer surveys, we are delighted to hear that customers were satisfied with our service. However, we do intend to look at areas we can further improve upon.” Says John Foster, Managing Director at Print Image Network. 

Service Director, Stephen Power, added “The sheer amount of extra human hours required to plan, administer and produce products for the local and parish elections, plus the Snap European Parliamentary has been unprecedented. The whole team, especially account managers, worked tirelessly to deliver a service that was representative of Print Image Network.”

On behalf of the entire team, Managing Director, John Foster and Services Director, Stephen Power, would like to thank all Print Image Network customers for their continued working relationships. In addition, they would also like to thank its staff, who worked tirelessly to ensure its customers were as satisfied as much as possible.

For more information about our growing electoral administration print and mail service, please contact on 0161 209 4800 or email sales@printimagenetwork.com

Print Image Network Strengthens its Electoral Print Account Management Team

Three new members join our experienced electoral print account management team.

Print Image Network: Electoral Print Account Management Team
Left to right: Stuart Whittaker, Adam Keane and Graham Williams

Stockport, 10 September 2019

To continue to provide a first-class service to local authorities across the country, we have expanded our electoral print account management team.

We welcome three new account managers to our team, all based at our North-West headquarters.   As a holder of the Cabinet Office’s Customer Service Excellence Standard, we are committed to providing the best customer service for our local authority customers across the country.  The expansion of our team will support our commitment to customers, who expect the best possible support for elections and canvass.

New team members Adam Keane, Graham Williams, and Stuart Whittaker all have backgrounds in account management within the print and communication sector and bring with them an excellent knowledge of the printing process and wealth of experience in managing customer projects.

“We are extremely pleased to expand the electoral print account management team at Print Image Network and welcome Adam, Graham, and Stuart to the team.  This year has been unprecedented in terms of the pressure put on electoral administrators and suppliers due to the unpredictable and changing political landscape. Among other skills and qualities, the niche market of electoral print and mail requires account managers who are accurate, organised and calm under pressure” Says Simon Milnes, Commercial Manager at Print Image Network. “Each one of our new recruits has these skills; we are confident they will deliver the level of service our customers are used to.” He continued.

We, of course, are not wasting any time getting our new starters acquainted with the fast-paced world of electoral print. Adam, Graham, and Stuart each have their own account portfolio and are fully up to speed with our range of products including our award-winning postal vote solutions.

The new starters will be briefed on the output from the recent canvass reform day, hosted by the AEA, which was attended by three members of our team.  They will also be attending the AEA annual conference next year, where they will get to meet customers face-to-face in Blackpool.

Having rolled-out our core company values earlier this year, our new recruits all demonstrate values that mirror our own.  We are positive Adam, Graham, and Stuart will carry out their roles with dedication and a commitment to Print Image Network and our core values – efficiency, commitment, knowledge, professionalism, and trust.

For more information about our growing electoral print account management team and our commitment to customer service, please contact on 0161 209 4800 or email sales@printimagenetwork.com

Print Image Network exhibits at the AEA canvass reform focus day

Discussing 2020 reform and elections at Stand 15

Print Image Network Ltd, one of the UK’s leading providers of electoral print and mail services, will be joining local authorities and industry experts from across the country at the AEA’s focus day to discuss canvass reform on Monday 9 September 2019.

In 2020 the way in which the annual canvass is conducted will be transformed.  The purpose of the reform is to reduce the administrative burden on EROs and to make the process more citizen focused.

The focus day aims to provide delegates with vital updates and information to allow them to prepare for the reform from July 2020.

Key highlights of the day include: –

  • Final policy positions following consultation with the Electoral Commission
  • Next steps and timings for 2020
  • Detailed information on the new options for canvass
  • The Electoral Commission’s guidance, voter materials, registration form design and performance standards

With a strong heritage in electoral print and mail spanning 20 years, Print Image Network is one of the most experienced suppliers in the country.   Fully conversant in all electoral legislation and with close links to the Electoral Commission, Cabinet Office, and AEA, the electoral print specialist is one of the country’s experts in this niche marketplace and well-placed to advise council’s on how to manage the print aspect of reform.

John Foster, Managing Director at Print Image Network commented on attending the canvass reform focus day. “As one of the most established providers in the industry, we are confident that our expertise and support will assist local authorities through the new canvass reform. Our experienced team will be on hand at Stand 15 to discuss practical measures for reform and how we can play our part in making the new structure effective for EROs and councils.”

Services Director, Stephen Power added “As a customer-centric supplier it is important that we attend on the day, so our customers know that we want to help them as much as possible with their canvass reform journey. Ever since we started 20 years ago, Print Image Network has offered a service that helps and supports customers as well as delivering print.  Our team is committed to helping customers through this period.”

The Association of Electoral Administrators will hold the canvass reform focus day on 9 September 2019 at the Hilton Birmingham Metropole.  Delegates can visit Print Image Network at Stand 15, where in addition to canvass reform,  the team will reveal plans for its 2020 May election service and talk through the efficiencies they are implementing for PCC, local, mayoral and GLA Assembly elections, as well as the contingencies in place for the rest of the year.

Print Image Network excels following Customer Service Excellence review.

Electoral stationery provider achieves ‘Compliance-Plus’ in 13 separate areas of the business.

Electoral stationery provider, Print Image Network, has held the Customer Service Excellence Standard since 2012. Each year the business gets assessed to see if it still meets the criteria set out by the standard.

Following our recent visit, we are pleased to announce that we passed the assessment with an incredible 13 Compliance-Plus awards.

Customer Service Excellence is a government backed industry standard that assesses whether services are efficient, effective, excellent, equitable and empowering, using 57 different criteria. It ensures organisations always put their customers at the heart of their operations.  Print Image Network is the only electoral stationery provider in the UK to hold the standard.

Compliance-Plus relates to areas where we surpass the standard required. These are areas where we show innovation, or where we are considered sector leaders. In the past we have successfully gained Compliance Plus in areas such as customer insight and Corporate Social Responsibility. However, with so many significant customer-facing projects being undertaken by the business, we wanted to highlight many different areas of progress.

We have surpassed the customer service standard for our electoral services in the following areas: –

  1. Providing services which serve hard to reach and disadvantage groups
  2. Consulting with customers to improve services
  3. Analysing the customer experience to improve service
  4. Utilising customer insight to prioritise service improvement
  5. Empowering and encouraging staff to participate and promote customer service
  6. Utilising staff insight to drive processes, policy and service planning
  7. Making product/solution information readily available to customers
  8. Providing information in the format our customers require it
  9. Improved range of communication tools and content for customers
  10. Improved channels of communication for customers
  11. Interacting within wider communities
  12. Consulting a range of stakeholders (including customers) to review our standards
  13. Setting customer satisfaction expectations

In 2018 a company-wide project began to articulate what we believed our core company values were  After a six-month project, the staff at UK Engage defined five core values – commitment, efficiency, knowledge, professionalism and trust. The CSE assessor was delighted to learn that we had implemented this project and is keen to see how it has developed in 12-months time.

“This has been an excellent surveillance 1 visit for electoral stationery provider, Print Image Network (13 Compliance Plus awards) and I would like to thank the organisation its staff, customers, partners and stakeholders for their time during this assessment. I look forward to completing surveillance 2 in January 2020.”


Mick Lynch – CSE Assessor 

Print Image Network launches its five core values

Five values, one aim – to provide the best service to our customers.

Our values journey:

In 2018, Print Image Network embarked on a project to confirm our core values.  We believed that our values were best determined by those who embody them – our employees. Therefore, all employees were asked to participate in determining the company’s five core values; values that we consider to be part of our DNA.

Through a series of surveys, our employees were invited to consider a list of principles they believed best represented our company and what we stand for.  Following this exercise, we organised a number of collaborative workshops where employees were brought together to openly discuss the initial findings.  From these exercises, our values were revealed. 

Our five core values:

Throughout the exercises, there was consistency among employees as to what they believed we stood for, which were commitment, efficiency, professionalism, knowledge and trust.

Print Image Network Values

With our five core values defined, we are now embarking on the journey to live and breathe them throughout the organisation. This includes having the visible throughout our offices, on our screen savers and acknowledging values-related behaviour and results with the introduction of our values awards.

“Our ambition is to create a company-wide common and shared understanding around our five core values, translating them into professional behaviours and entrenching them in the way we work with each other, customers, suppliers, partners, and stakeholders,” says Stephen Power, Services Director and values ambassador.

Values, people and service

Of course, the ultimate satisfaction that comes with finally defining our values is how they benefit employees and customers.  As a proud owner of the Investors in People (Silver) accreditation and the Cabinet Office’s Customer Service Excellence standard, our people and our customers are what make our business.  Through our investment in our employees, we aim to help them to feel valued, engaged and rewarded, which can only be beneficial to our customers.

“Each year, following our annual customer satisfaction survey, we are always humbled by the kind comments our customers provide.  It is interesting to see the correlation between the feedback we receive from our customers and the values our employees believe to be true. It really shows that we are living our values and have been doing so for many years,” says John Foster, Managing Director.

Print Image Network launched our core values to our local authority customers at the annual AEA Conference, 3rd-6th February 2019. 

Poll Card Mailing Options – We’ve got it sorted!

Since it was announced that Royal Mail’s Mailmark service could no longer be used to mail poll cards, there has been lots of talk about Royal Mail’s ‘Poll Sort’ service for poll cards mailings.

In essence, Poll Sort or PCMO (Poll Card Mailing Option), is similar to the previous Walksort product, where mail is sorted and bundled into postal walks. Its specification means electoral services providers must meet the criteria set out by Royal Mail in order to achieve ‘Poll Sort’ for the May polls.

The introduction of the service has provoked debate over the weight (grammage) of card and thickness (microns) of card to use.  The team at Print Image Network has been assuring customers that we will carry out every process without changes to our usual procedure and we don’t intend to alter previous methods of working for our customers.


John Foster, Managing Director, said of meeting the new Royal Mail criteria. “As one of the leading electoral print and mail specialists in the country, we have developed our Poll Card Mailing Options, which we will happily discuss with all councils, should they wish to contact the team to see how we intend to approach this for the May polls.” He continued, “As always, we want to ensure that our customers are not inconvenienced in any way. Their key priority is having problem-free elections with a printer they can trust.”

‘Poll Sort’ has been hotly debated by the Electoral Commission, the Cabinet Office and the Association for Electoral Administrators, in conjunction with the electoral print providers.  The message that Print Image Network is keen to get over to customers ahead of the annual AEA Conference in Brighton, 3-7th February is that they will: –

  • Accept data as per normal (maps can still be incorporated if required)
  • Sort the data into the new required mailing order
  • Personalise the cards – meeting Electoral Commission guidance and Royal Mail criteria
  • Handle the cards to keep create the necessary order
  • Bundle/bag/present the cards to meet Royal Mail specifications
  • Comply with Royal Mail instructions for delivery or collection

To discuss Poll Card Mailing Options with the Print Image Team, please visit Stand 12 if you plan the visit the AEA Conference or call 0161 209 4800.  Alternatively, you can email sales@printimagenetwork.com